2026-03-05T10:46:06.299Z

GREEN-GOT

GENERAL TERMS AND CONDITIONS

Applicable from 25/10/2025

The present terms and conditions are as follows:

As an account holder, you must carefully read and accept these Green-Got Terms and Conditions and the Green-Got Account and Prepaid Debit Card Agreement, which form an indivisible whole, before opening an account or using the services offered by Green-Got.

The Green-Got account is a payment account, without authorized overdraft, associated with a Mastercard debit card and allows you to make payments at merchants accepting Mastercard, online payments, withdraw cash, make and receive transfers. The account is issued by PPS EU SA, a limited company incorporated under Belgian law, whose registered office is at Boulevard du Souverain 165, Box 9, 1160 Auderghem, Belgium, registered under number 0712.775.202, which is an electronic money institution approved by the National Bank of Belgium, authorized as such to issue, manage and make available electronic money and to provide Payment Services.

The account is distributed and administered by Green-Got as agent for PPS EU. Green-Got is the trading name of DOMINO, a société par actions simplifiée with capital of 27,653.85 euros, whose registered office is at 20bis, rue Louis-Philippe - 92200 Neuilly-Sur-Seine, France, registered in the Paris Trade and Companies Register under number 883 981 763

These terms and conditions are applicable from 25/10/2025.

1. THE COMPANY

Domino (trading name: Green-Got) is a société par actions simplifiée (simplified joint stock company) with a share capital of 27,653.85 euros, having its registered office at 20bis rue Louis-Philippe - 92200 Neuilly-sur-Seine, France, registered with the Nanterre Trade and Companies Registry under number 883 981 763 (“Green-Got” or the “Company”).

Green-Got operates as a payment service provider agent for PPS EU SA, a limited company (“société anonyme”) under Belgian law, whose registered office is at Boulevard du Souverain 165, Box 9, 1160 Auderghem, Belgium, registered under number 0712.775.202, which is an electronic money institution authorized by the National Bank of Belgium (hereinafter referred to as “PPS EU”), authorized as such to issue, manage and make available electronic money as well as to provide Payment Services.

https://green-got.com is a website published by the company Green-Got (the “Website”), and is hosted by 02switch, SARL registered in Nanterre under number 510 909 807.

2. THE GREEN-GOT OFFER

The offer is characterized by the opening of a payment account (the “Account”), the subscription to an associated Mastercard debit card (the “Card”), opened and issued by PPS EU as well as certain additional services described in article 7 (the “Services”).

The Account and Card and the associated Services are described in more detail below and in the PPS GG (as that term is defined below).

3. DEFINITIONS

Unless otherwise specified, words and phrases beginning with a capital letter in these Terms of Use, whether singular or plural, masculine or feminine, shall have the meanings ascribed to them in Annex 1 herein.

4. CONTRACTUAL SCOPE

The contract binding the Account Holder and the Company consists of (i) these Green-Got General Terms and Conditions (the “GG GTCs”), which may be accessed at any time via the Site or the Application, and (ii) the account opening file, which includes all information and documents sent by the Account Holder when the account is opened.

The Account Holder is also subject to the Agreement relating to the Account and the Green-Got prepaid debit card issued by PPS EU (the “PPS GG GTCs” attached hereto, which together with the GTCs constitute the “General Terms and Conditions”), relating to the Account and the Card, which form an indivisible whole with the GTCs, and which are also accessible at any time via the Site or the Application.

The General Terms and Conditions are available at any time on the Site at the following address: https://green-got.com/conditions-generales.

5. CONTRACT FORMATION

5.1. ACCEPTANCE OF THE GG GTCs

The General Terms and Conditions apply exclusively between the Company, PPS EU and any subscriber to the Services.

All Account Holders are invited to read this document carefully, as it has contractual value and constitutes a legally binding agreement between them and the Company in the event of subscription to the Services.

The Services offered by Green-Got are exclusively reserved for Cardholders, to the exclusion of any other person.

Any use of the Services automatically implies the application and full acceptance of the GG GTCs, in the version in force at the date of use.

5.2. MODIFICATION OF THE GG GTCs

The Company develops the features and functionalities of the Site, the Application and the Services in order to ensure their operation and quality.

The Company may unilaterally and without prior notice modify the GTC in line with technical developments, provided that this does not result in an increase in price or a deterioration in quality, and that the characteristics to which the Cardholder has made his or her commitment conditional have been included in the present GTC.

In the event of modifications to the GTC that do not relate to technical developments, the Company will send the Account Holder, within a reasonable period of time, and no later than 10 days before they come into force, a notification including a summary of the changes and mentioning their right to refuse the modifications.

Holders may object to the new version of the GTC within 30 days of receipt of the notification. At the end of this period, the changes will be deemed to have been accepted. Rejection of the modifications by the Account Holder automatically terminates the GTCs, so that the Account Holder must immediately stop using the Site, the Application and the Services.

The most recent version of the GTCs cancels and replaces all previous versions.

6. PURPOSE OF THE GG GTCs

The purpose of the GTCs is (i) to determine the conditions of access and subscription to the Services and (ii) to govern the relationship between any Cardholder and Green-Got, with a view to opening and making available, via PPS EU, the Account, the Card and the Services attached to the Account.

7. PRESENTATION OF GREEN-GOT SERVICES

As part of its offer, Green-Got provides the following Services to each Account Holder. These services may be modified by the Company at any time.

7.1. THE ACCOUNT

The Account is a personal payment account in euros with no overdraft facility and is issued by PPS EU.

Please refer to the PPS GG GTCs for details on how to use your Account.

7.2. PAYMENT SERVICES

7.2.1. Bank transfers (SEPA)

Please refer to the PPS GG GTCs for further details.

7.2.2. Card

The Card is a prepaid debit Mastercard, issued by PPS EU in accordance with PPS GG GTCs.

Please refer to the PPS GG GTCs for further details on the use of the Card.

7.2.3. Beneficiary Verification

In the context of payment service provision, Green-Got provides a Beneficiary Verification system, consisting of comparing information about the beneficiary of a transfer order provided by the user with data available from the institution holding the beneficiary account.

  1. Beneficiary Verification is intended to inform the user in case of discrepancy between the communicated name and the actual holder of the beneficiary account. It does not constitute in any way a guarantee as to the identity of the beneficiary or the validity of the payment operation.
  2. The user remains solely responsible for the accuracy, completeness and updating of information transmitted concerning the transfer beneficiary.
  3. In case of divergence alert, it is exclusively up to the user to decide whether to maintain, modify or cancel their transfer order.
  4. Green-Got assumes no responsibility in case of fraud, error, identity theft or misuse of payment coordinates communicated by the user.
  5. Beneficiary Verification does not exempt the user from carrying out their own due diligence and preliminary verifications, particularly in matters of fraud and scam prevention.

7.2.4. Other services

Green-Got reserves the right to offer any other service deemed useful, according to the functionalities and technical means deemed most appropriate to make said services functional, in particular depending on the offer chosen, the Holder of an Essential or Premium account will benefit from insurances and guarantees.

The various insurances and guarantees are presented in the appendix.

In addition Green-Got reserves the right to offer Partner Benefits (discounts, promo codes, cash-back, privileged access etc…) to Premium Account Holders and Co-Holders.

These various advantages are presented on the website and the Application and may change at any time. They do not constitute a contractual element, and the addition or withdrawal of Partner Benefits may be made at any time without modification of these Terms and Conditions, and may not constitute a breach of contract.

7.3. OTHER OPERATIONS

In the event of seizure of the Account by an administration or any other creditor with a writ of execution, Green-Got will inform the creditor, in accordance with the legal provisions in force, of the balance of the Account and will block the latter for a period of 15 days, it being specified that Green-Got will have the option of blocking the Account only up to the amount seized and the related fees.

In the event of seizure of the Account, Green-Got shall inform the Account Holder and shall be entitled to charge any intervention fees.

The Account Holder has the right to contest the seizure in accordance with legal provisions.

7.4. IMPACT DASHBOARD

The Services also include an Impact function. This functionality is accessible directly from the application and enables the Account Holder to monitor the environmental impact of his/her Account.

7.5. Rounded payments for donations

7.5.1. Terms and conditions of use

The Services made available by Green-Got to the Cardholder also include the possibility for the Cardholder to make a donation to an association when making any payment using the Card (the “Rounded Payment”). For the Cardholder, Rounded Payment involves rounding up the amount of payments made with the Card to the nearest euro. By using the Rounded Payment, the Cardholder authorizes Green-Got to deduct the donation from the payment made with the Card, and to transfer it to the association chosen by the Cardholder (the “Association”).

All Cardholders may use the Rounded Payment option if they expressly request it via the Application by selecting the box “[Activate rounded payment]” in their personal space. On the other hand, a Rounded Payment cannot be made without an express request on his part, materialized by the selection of this box.

Once the box has been selected, the Cardholder must enter a limit for the monthly amount of the rounding-off payments to be donated. The Cardholder must then choose an Association from among those proposed to make a donation.

Once the Cardholder has indicated that he/she wishes to use Rounded Payment, the amount of transactions carried out via the Card will automatically be rounded up to the nearest euro. The rounding amount will be visible on the Account via the Application, but will not be visible on the electronic payment terminal.

The Cardholder can round up to the nearest euro: the maximum “rounded-off” donation is then 0.99 euro, and the minimum donation is 0.01 euro. For example, if the amount of the basket is 11.34 euros, it is rounded up to 12 euros, i.e. a donation of 66 euro cents. If the payment subtotal is rounded before the donation, the rounding is considered null and void.

Donations made by the Cardholder are paid by Green-Got, which redistributes them every 3 months to the beneficiary Association.

8 CONDITIONS OF ACCESS, SUBSCRIPTION AND OPERATION OF SERVICES

8.1 CONDITIONS OF ACCESS TO SERVICES

Access to the Services requires, in addition to acceptance of the General Terms and Conditions, compliance by the Card Holder with the following conditions:

Failure to comply with any of the above conditions authorizes the Company to suspend the Account and the Card and to terminate the General Terms and Conditions by simple notification to the Cardholder.

8.2. SUBSCRIPTION CONDITIONS AND OPERATION OF SERVICES

Subscription to the Services is via the Green-Got mobile application (the “Application”), available on the App Store or Play Store, to be downloaded via your cell phone.

By subscribing to the Services via the Green-Got Application, the Account Holder agrees:

To this end, the Account Holder undertakes to:

At the end of the registration process, the registration file will be processed and analyzed by Green-Got. If the registration file is accepted and validated by Green-Got, the Account will then be created and activated and the Card ordered and sent to the address given by the Card Holder.

Once the Account has been created and activated, the Account Holder may fund it by bank transfer for final validation.

In the event of total or partial modification of the information requested when creating the Account, the Account Holder must update it as soon as possible via the Application.

Green-Got reserves the right to request any additional information deemed necessary to reinforce the customer's knowledge, and to validate the registration file.

The Account Holder is informed that Green-Got and PPS EU may accept or refuse to open an Account, without any compensation or reason for a possible refusal.

8.3. ACCESS TO THE ACCOUNT

Access to the Account is exclusively via the Application;

The Application is available on the Play Store and App Store, which require the use of a username and password specific to the Account Holder.

Use of the Application requires a smartphone connected to the Internet.

The Company will not be held responsible for any difficulties in downloading the Application from the Play Store or App Store for external reasons.

In order to secure access to the Account and the operations that can be carried out via the Application, the Account Holder must enter his/her login and a password. The Account Holder must also create, via the Application, a security code necessary to carry out certain operations.

The Customer is hereby informed that his/her login, password and security code are personal and confidential. They may only be changed at the Holder's request. The Account Holder undertakes to make every effort to keep them secret and not to divulge them in any form whatsoever to a third party.

The Account Holder is entirely responsible for the use and safekeeping of the password and security code.

In general, the Account Holder is solely responsible for the equipment used to connect to the Account and for the security of this equipment.

In the event that the Account Holder becomes aware of fraudulent access to the Account or fraudulent use of the Card using his/her login and/or password and/or security code, he/she undertakes to inform the Company without delay so that the Company can suspend the Account, the Card and/or the login and password and/or security code concerned and reinitialize them.

8.4. ACCOUNT OPERATION

8.4.1. Account loading

Please refer to the PPS GG Terms and Conditions for further details.

8.4.2. Use of Account and Card

The number of transactions on the Account and via the Card is unlimited, subject to the permanent replenishment of the Account and the contractual limitations set out in the PPS GG GTCs.

The Card Holder undertakes not to use the Account and the Card for any purpose that is contrary to current legal provisions, in particular for money laundering or any other purpose that is illegal or contrary to the General Terms and Conditions.

8.4.3. Joint account

Two or more Joint Account Holders may subscribe to a joint account in which they will share a single IBAN. Green-Got reserves the right to refuse to open a Joint Account if the number of Joint Account Holders is deemed too large.
The same eligibility conditions apply to Co-Account Holders as to the Account Holder. Each Co-Applicant may operate the Account without the assistance of the other(s), and may therefore freely, on his or her signature alone, have a Card issued to him or her for use on the Joint Account.
The Co-Principal Account Holder is the only person who can invite, revoke an invitation, delete a Co-Account Holder or close the account. With the exception of these actions, the Co-Principal Account Holder and the other Co-Account Holders have the same rights and obligations with regard to the Account and Green-Got. The Joint Account Holders are jointly and severally liable for transactions carried out on the Account. The Joint Account Holders are jointly and severally liable for the performance of all commitments made by one of them, and for the repayment of all sums due to Green-Got.

8.5. AVAILABILITY OF ACCOUNT AND SERVICES

Green-Got will use its best efforts to provide continuous access to the Account and other Services.

Notwithstanding, Green-Got reserves the right to temporarily suspend the Application at any time for updates or maintenance operations, without any liability arising from such temporary suspension of Services.

To minimize inconvenience to Account Holders, Green-Got will inform them in advance of any maintenance operations.

9. PRICING

Unless otherwise specified, opening of the Account, obtaining the Card, and access to other Services are charged at €6 including VAT per month. Opening a Joint Account, obtaining Cards, and accessing Services for each Co-Account Holder are charged at €4 including VAT per month per Co-Account Holder.

On the monthly anniversary date of the Account opening by the Holder, the account will be debited with €6 including VAT or €4 including VAT per Co-Account Holder in the case of a Joint Account opening. The Holder must maintain at least the required amount in the Account on each monthly anniversary date.

If the Holder fails to comply with this obligation, Green-Got may take necessary measures to recover the amounts due from the Holder.

Other fees (including fees for withdrawals exceeding the monthly limit) will be deducted immediately after the corresponding transaction.

The complete list of prices is detailed in the CG PPS GG. In case of any modification to the current price list, the Company will inform the Holder and publish an updated pricing guide on the Website and Application.

All paid Services, especially those offered by the Company's partners, are expressly mentioned at the time of subscription.

10. SUSPENSION AND TERMINATION OF SERVICE ACCESS

10.1. ACCOUNT AND ASSOCIATED SERVICES CLOSURE

10.1.1. Termination by any Holder

Services offered by Green-Got are provided for an indefinite period. Any Account Holder has the right to close it and, more generally, to terminate Services directly from the Application.

Before requesting closure of the Account, it is the responsibility of the Holder to:

In case of Account closure by the Holder, Green-Got will acknowledge the termination within seven (7) business days following receipt of the request via the Application.

Account closure automatically and without further formality results in the Card becoming inactive.

10.1.2. Termination or Suspension by Green-Got

Green-Got also reserves the right to terminate or suspend any Account:

The choice between termination and suspension lies with the Company.

In case of Account termination initiated by Green-Got, Green-Got will prompt the Account Holder to provide details of another account for transferring the credit balance of the Account, which will be returned to the Holder within a maximum of thirty (30) business days following receipt of the Holder's response, via bank transfer.

In case of suspension, the Account can be reactivated at the request of the Holder within fifteen (15) days following suspension, provided that the cause of suspension has been resolved.

The death of the Card Holder automatically triggers immediate suspension of the Card and Account, and closure within thirty (30) days following transfer of the balance to the notary handling the succession.

10.2. INACTIVE ACCOUNT

Green-Got establishes, on behalf of PPS EU, an annual list of Accounts opened by Holders that have become inactive.

An Account is considered inactive:

In case of an inactive Account, Green-Got informs the Holder or known heirs, on behalf of PPS EU, through any means available and informs them of the consequences, especially regarding the fate of funds, which will be transferred to the Caisse des Dépôts et Consignations within legal and regulatory deadlines.

In addition to the aforementioned transfer, Green-Got also has the option to immediately suspend the Card when the Account becomes inactive. In such a situation, the Card can be reactivated by contacting the Company.

11. WARRANTIES AND LIABILITIES

11.1. PRINCIPLE

Green-Got endeavors to make the Application available at all times throughout the year.

Green-Got is bound by an obligation of means concerning the Services offered, excluding any obligation of result.

11.2. LIMITATION OF LIABILITY

The following stipulations apply only if the Holder is a professional within the meaning of the Consumer Code.

Green-Got does not guarantee the availability of the Application to Holders and shall not be liable for suspension, interruption, difficulty of access, or unavailability of the Application or malfunction of the Account and/or Card that would be corrected within a reasonable timeframe.

Green-Got also declines all liability for data loss, appearance of computer bugs, or any damage resulting from fraudulent third-party intrusion into the Application, whether resulting from fault or negligence, intentional or unintentional, by a third party.

As a condition of Green-Got's consent, its liability towards any Holder shall not exceed the disputed transactions on that Holder's Account during the last thirteen (13) months before liability is incurred.

In any event, Green-Got shall not be liable for indirect damages caused to a Holder, regardless of the cause.

Green-Got is also not responsible for commercial offers from its partners and the consequences arising from or related to such offers for accepting Holders.

11.3. HOLDER'S RESPONSIBILITY

Each Holder is solely responsible for the confidentiality of their identifiers and passwords and/or any use they make of the Application and the resulting consequences.

Each Holder shall refrain from compromising the Application in any manner and from using it in a manner inconsistent with its purpose.

The Holder is solely responsible for the information provided to the Company and for keeping it updated, as necessary.

Each Holder indemnifies the Company against any action by third parties resulting from a breach of these CG GG, which they undertake to comply with.

12. WITHDRAWAL

The following provisions apply only if the Holder is a consumer within the meaning of the Consumer Code.

Upon subscription to the Services, every Holder is entitled, in accordance with applicable legal provisions, to a right of withdrawal that can be exercised within 14 days, without any fees or penalties of any kind. The Holder may use the standard withdrawal form found in Annex 2 of the CG GG.

Services may only commence upon expiry of this period, unless the Holder requests immediate execution of the Services, in which case the right of withdrawal is forfeited.

Any exercise of the right of withdrawal by a Holder automatically terminates the General Terms and Conditions with the Company, with immediate effect.

Any withdrawal request must be accompanied by a bank identity statement to allow the Company to transfer the balance of the Account, after deduction of any benefits enjoyed by the withdrawing Holder which are automatically cancelled upon withdrawal.

13. INTELLECTUAL PROPERTY

All intellectual property rights belonging to the Company or PPS EU remain their exclusive property.

The Green-Got trademark, its logo, its Application, any associated documentation, and all documents made available to the Holder by Green-Got are original works and constitute protected intellectual property rights which are and remain the sole and exclusive property of Green-Got.

Green-Got grants the Holder a personal, non-exclusive, non-transferable right to use the Application for the entire duration of the Contract.

The right of use means the right to implement and use the Application for the Holder's purposes, in accordance with its intended use. Any use of the Application for other purposes is prohibited, including any adaptation, modification, translation, arrangement, distribution, without limitation thereof.

14. PERSONAL DATA

Green-Got undertakes to process all Personal Data of any Holder to which it has access in the execution hereof in compliance with the applicable regulations concerning the processing of personal data and the protection of privacy, including the provisions of the Data Protection Act (Law 78-17 of January 6, 1978 as amended) and the General Data Protection Regulation (Regulation 2016/679 of April 27, 2016).

In this context, Green-Got undertakes to:

Every Holder is informed by Green-Got that they have rights under the Data law, including the right of access, rectification, erasure, objection, the right to restriction of processing, the right to data portability, and the right not to be subject to automated individual decision-making, by sending a written communication to the following email address: support@Green-Got.com, specifying the reference.

The Holder may also contact the Company at any time to request a copy of their Data, and a copy of a national identity document or equivalent document (passport, identity card) may be requested to prove their identity.

The conditions for implementing these processes are described in the Personal Data Protection Policy (at the following address: https://green.got.com/privacy-policy).

Every Holder is also informed that, if they believe their rights have not been respected, they have the right to lodge a complaint with the CNIL.

15. CONFIDENTIALITY OF INFORMATION

As a provider of payment services, Green-Got is bound by professional secrecy and undertakes not to disclose any banking information belonging to the Holder, including Data, that it may receive in the execution of the General Terms and Conditions.

The Holder also expressly authorizes PPS EU to transmit to Green-Got any information regarding the Account and the Card, without any limitation, and notwithstanding the legal provisions on banking secrecy to which the Holder expressly waives with respect to Green-Got and its agents (legal representatives and employees), solely for the purposes of executing the General Terms and Conditions.

The Holder authorizes the Company to transmit any information about the Account and the Card to any administrative or judicial authority having the right of access to such information under applicable legal and regulatory provisions.

16. DURATION

The CG GG shall enter into force upon acceptance by the Holder for an indefinite period.

17. GENERAL PROVISIONS

17.1. EVIDENCE

Proof of acts and transactions ordered and/or carried out by any Holder may be validly produced by means of systems put in place or used by Green-Got, which Holders expressly and irrevocably accept.

Proof may result in particular from any recording or any electronic or digital medium constituting a reliable, complete, and historical reproduction of the data retained by the Company.

17.2. SEVERABILITY

The nullity, illegality, or unenforceability of a clause in the CG GG does not affect the validity, legality, or enforceability of the other clauses.

In the event that a clause is invalid, illegal, or unenforceable, the parties shall replace it with new provisions that are valid, legal, or enforceable and have an effect as close as possible to that of the invalid, illegal, or unenforceable clause.

17.3. FORCE MAJEURE

Neither party shall be liable for non-performance or delay in the performance of its obligations if such delay or non-performance results from a force majeure event, as defined by case law.

In the event that the Company intends to invoke force majeure, it must inform every Holder in writing, no later than five (5) calendar days following the occurrence of the event invoked.

In any case, in the event of force majeure, each party shall endeavor to minimize the effects of such force majeure.

17.4. COMPLAINTS AND MEDIATION

17.4.1. Complaints

Any complaint regarding the application or services offered by the Company may be addressed by any Holder to the Company, by letter to the registered office or by email to customer service (support@Green-Got.com).

Green-Got undertakes to respond within a maximum period of fifteen (15) days from receipt of the complaint.

The Company and any person making a complaint shall make every effort to find an amicable solution.

However, if additional time is necessary, Green-Got sends the Holder a waiting response justifying the additional time needed and specifying the deadline by which the Holder will receive a definitive response. In any case, the Company sends a definitive response to the Holder no later than thirty-five (35) business days following receipt of the complaint.

17.4.2. Mediation

In the absence of agreement between the Holder and the Company.

the latter has the possibility of using the services of the mediator mentioned below, designated by the Company.

To this end, any person who has filed a complaint may contact the financial services mediation service, Ombudsfin:

Any request made by mail must include the following information:

Online, on the website of the financial services mediation service: https://www.ombudsfin.be

The mediator strives to find an amicable solution between the parties. If no solution is found within 90 days following referral to the mediator, each party regains its full freedom of procedure.

18. APPLICABLE LAW - JURISDICTION

18.1. APPLICABLE LAW

These CG GG and all documents arising therefrom between the Company and any Holder, are governed and interpreted in accordance with French law.

18.2. JURISDICTION

Any dispute relating to the validity, interpretation or execution of this agreement will be submitted to the competent French courts.

If the Holder is a professional within the meaning of the Consumer Code, the parties will endeavor to resolve amicably any disputes that may arise between them. In the absence of an amicable settlement, any dispute relating to the CG CG, in particular their formation, validity, execution, interpretation, expiration or termination, will be subject to the assessment of the Nanterre commercial court to which express attribution is made. jurisdiction, notwithstanding warranty claims or multiple defendants.

ANNEX 1 - DEFINITIONS
Apple Store or App Store refers to the application store distributed by Apple on mobile phones operating under iOS, it being specified that access to this application store is itself subject to Apple's contractual provisions, which the Holder declares to know and have accepted when downloading the Application.
Application has the meaning given to it in Article 8.2.1 of the GG TCs. The mobile application, namely the Company's mobile application downloadable from the Google Play Store or the Apple Store, allows access to the Services and consultation of the Account balance, tracking of Account and Card transactions, receipt of any notifications, and placing orders for certain Payment Transactions (transfers, direct debits, etc.).
Card has the meaning given to it in Article 2 of the GG TCs.
GG TCs has the meaning given to it in Article 4 of the GG TCs.
GG PPS TCs has the meaning given to it in Article 4 of the GG TCs.
General Terms and Conditions has the meaning given to it in Article 4 of the GG TCs.
Account has the meaning given to it in Article 2 of the GG TCs.
Personal Data or Data any information concerning an identified or identifiable natural person (hereinafter referred to as the "data subject"); a "data subject" is considered to be an identifiable natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more specific elements specific to his physical, physiological, genetic, mental, economic, cultural or social identity.
Payment Transactions means, in accordance with the provisions of Article L. 133-3 of the French Monetary and Financial Code, any action consisting of a payment, transfer, or withdrawal of funds, regardless of any underlying obligation between the payer and the beneficiary, initiated by the payer, or on behalf of the payer's business.
Play Store refers to the application store distributed by Google on mobile devices operating under Android, it being specified that access to this application store is itself subject to Google's contractual provisions, which the Holder declares to know and have accepted when downloading the Application.
EU PPS has the meaning given to it in Article 1 of these GG TCs.
Service refers to the services offered by the Company on its Website and/or via its Application as described in Article 7, including the opening and access to the Account and the provision of the Card.
Payment Services means the payment services provided by EU PPS to the Cardholder, via the Application, as defined by Article L. 314-1 II of the French Monetary and Financial Code.
Website has the meaning given to it in Article 1 of these GG TCs.
Holder means the natural person who has subscribed to the Services.
Green-Got has the meaning given to it in Article 1 of these GG TCs.
Blacklist North Korea, Iran, Ethiopia, Iraq, Serbia, Sri Lanka, Syria, Trinidad and Tobago, Tunisia, Vanuatu, Yemen, Afghanistan, Bosnia and Herzegovina, Laos, French Guiana, and Uganda.
List of Accepted Identity Documents National identity card of a member country of the European Union, Passport, or French residence permit.
Personal Use refers to use whose economic purpose is not related to commercial, industrial, artisanal, or liberal activities of a micro-enterprise or of the Holder's company.

ANNEX 2: STANDARD WITHDRAWAL FORM

DOMINO, 20bis, rue Louis-Philippe - 92200 Neuilly-Sur-Seine

I hereby notify you of my withdrawal from the contract for the provision of services and sale of goods below:

Ordered on ........................ and received on: ........................

Consumer's Name: ........................

Consumer's Address: ........................

Consumer's Signature:

Date: ........................

Modalities and conditions: Agreement on the Green-Got account and prepaid debit card

Effective from 09/10/2023

Agreement on the Green-Got Account and Prepaid Card

Important Information You Need to Know

Please read this agreement carefully before using your account, activating your card, or using any of our services. This information constitutes the agreement for your account issued by EU PPS, including associated payment services and any card(s) issued by EU PPS. By confirming that you accept the terms of this agreement, or by using your account or activating your card and/or using our services, you agree to this agreement. If you do not understand anything, please contact Customer Service at the contact details provided in paragraph 20 of this Agreement.

1. DEFINITIONS

Account Information Services - An online service that provides consolidated information about the accounts you hold with one or more payment service providers such as banks.

Account Information Service Provider - A third-party payment service provider authorized by its regulator to provide account information services with your explicit consent or that of the account manager and under a separate agreement that you have signed with them.

Agreement - This agreement as amended from time to time.

Account - The payment account associated with your card.

Account Details - All details relating to your account, including but not limited to the sorting code and account number.

Account Holder - you, the person entering into this agreement with us.

Account Limits - Maximum limits relating to the account, such as maximum account balance and reloading limits, as stated in paragraph 2.

Account Management Portal - A mobile application or online portal that provides access to the account provided to you by the client.

Maximum Account Balance - The maximum balance you can have on your account, as mentioned in paragraph 2.

ATM - Automated Teller Machine.

Authorized Third Party Provider - Includes the account information service provider and/or the payment initiation service provider.

Available Balance - The value of funds available for use.

Card - Any client Mastercard prepaid card associated with your account, including any additional card and any digital card, as applicable.

Card Number - The 16-digit number on the front of your card.

Client - refers to Domino, trading as Green-Got, a company registered in France (under number 883 981 763) and whose registered office is located at 20bis Rue Louis-Philippe, 92200 Neuilly-Sur-Seine, France. The client is an agent of EU PPS, acting on behalf of and for the account of EU PPS.

Contactless - A payment feature that allows you to pay by tapping the card on a point of sale terminal for transactions up to €50 (as amended from time to time).

Customer Services - The contact center for handling card-related inquiries. Customer service contact details are provided in paragraph 20.

Digital Card - A computerized visual image of your card, also known as a virtual card.

EEE - The European Economic Area currently comprising all EU countries plus Iceland, Norway, and Liechtenstein.

IBAN - Account details for receiving incoming SEPA payments and sending outgoing SEPA payments.

Customer Terms - The terms and conditions between you, the client, and EU PPS regarding the services provided to you by the client.

Information - means any personal information about you, such as, without limitation, your name, address, and date of birth.

Total Deductible Amount - The total amount of the transaction, including the transaction itself and any associated fees, charges, and taxes.

Limits - Maximum limits relating to your account and card, such as maximum account balance and transaction limits as referred to in paragraph 2.

Mastercard Acceptance Mark - The Mastercard International Incorporated mark indicating card acceptance.

Mastercard - Mastercard International Incorporated headquartered at 2000 Purchase Street, Purchase, New York, 10577-2509 USA. Mastercard is a registered trademark of Mastercard International Incorporated.

Merchant - A retailer, or any other person, company, or corporation that accepts Mastercard acceptance-marked cards.

Payment Initiation Services - An online service that accesses the main account to initiate fund transfers on your behalf.

Payment Initiation Service Provider - A third-party payment service provider authorized by its regulator to provide payment initiation services with your explicit consent or that of the account manager and under a separate contract that you have signed with them.

Payment Instruction - An instruction from you to make a payment from or to your account.

Payment Details - The details you provide to enable receipt of funds into your account or the details you provide to send funds from your account.

PIN - A four-digit Personal Identification Number used with your card.

Cash Equivalent - Refers to transactions that include, but are not limited to, the purchase of traveler's checks, lottery tickets, casino game chips, money orders, deposits and wire transfers.

Regulator - Means the National Bank of Belgium in Belgium or another European financial services regulator (as applicable).

SEPA payment - is a transfer in euros debiting one account in euros and crediting another account in euros in the SEPA zone.

strong customer authentication means additional security measures to verify that you have authorized certain transactions or other actions related to the use of your card and/or account;

we, us, our or PPS EU - PPS EU SA, a company registered in Belgium (under company number 0712.775.202) and whose registered office is located at Boulevard du Souverain 165/9, 1160 Brussels, Belgium. PPS EU is authorized and regulated by the National Bank of Belgium as an electronic money institution with authorization to issue electronic money and provide payment services**.

Website - https://green-got.com

Business Day - Our business days are Monday through Friday but do not include public holidays.

you, your - the account holder.

Certainly! Here's the Markdown code for the English translation of the provided text:

2. ACCOUNT LIMITS

For Personal Usage
Maximum Account Balance €100,000
Maximum Charge per Day €40,000*
Maximum Charge per Year €300,000*
ATM Withdrawal Per Day €500
ATM Withdrawal Per Month €1,500
Card Spending Per Txn €5,000
Per Month €15,000

*Subject to Maximum Account Balance

3. SCOPE OF THIS AGREEMENT

  1. This agreement is concluded for an indefinite period until you, Green-Got, or we terminate the agreement in accordance with paragraph 15 of this agreement.

  2. The Account is a Euro-denominated payment account issued by PPS EU and distributed and managed by Green-Got as an agent of PPS EU.

  3. All cards are issued by us in accordance with our Mastercard license. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Your card remains the property of PPS EU.

  4. Your rights and obligations regarding the use of your Account and Card are as defined in this Contract between you, Green-Got, and us; you have no rights against Mastercard or its respective affiliates. If you encounter difficulties in using your account and/or card, you must contact customer service.

  5. This contract is written and available in both French and English, and we undertake to communicate with you in French or English regarding any aspect of your account and card.

  6. You agree that we may communicate with you by email and/or SMS and/or through account management portal notifications to issue notices or information concerning your account, and it is therefore important that you ensure to keep your email address and mobile phone number up to date via the account management portal.

  7. If you wish to use services provided by an authorized third-party provider on your account, we advise you to ensure that the authorized third-party provider is licensed by a regulator to provide its services. You must give explicit consent or share your account management portal credentials with the authorized third-party provider whenever access to your account is necessary for them to provide their services. You should always consider the consequences of sharing your account management portal credentials and any personal information.

  8. If an authorized third-party provider requests access to your account to provide you with its services using your account management portal credentials, we will assume that you have consented to this. Please note that we are required to provide access to your account if requested by an authorized third-party provider and we can only refuse access in certain circumstances.

  9. If you do not wish to use services provided by an authorized third-party provider on your account, you simply need to refuse to give your consent or refuse to share your account management portal credentials with an authorized third-party provider.

4. APPLICATION AND REGISTRATION OF YOUR ACCOUNT

  1. To apply for or have an account, you must be at least 18 years old, reside in France, and not have the nationality of a non-authorized country. The list of non-authorized countries is available in the annex.

  2. If we are unable to satisfactorily verify your identity and address based on the information you provided when you applied or registered for an account, we will reject your application.

  3. We will register your account for you based on the information you provided to us. You must provide accurate information and inform us of any changes to your information as soon as possible so that our records remain correct.

  4. To use the account, you must log in to the account management portal.

5. RECEIVING AND ACTIVATING A CARD

  1. Your card will be posted to your personal address.

  2. You will need to activate your card via the account management portal before using it.

  3. Once activated, you can view the PIN via the account management portal.

  4. You must not disclose your PIN to a third party.

6. USING YOUR CARD

  1. Your card can be used at any merchant to make purchases in-store, online, or by phone and can be used to obtain cash at ATMs (fees apply, see paragraph 12). You can also make online and phone purchases using your digital card. You can authorize a transaction on the card at any merchant by entering the PIN or another security code. If the merchant does not accept chip and PIN authorization, they may allow you to authorize the transaction by signing the receipt. A transaction can also be authorized by tapping the card against a contactless reader. We may refuse to execute a transaction if it is illegal or fraudulent or if you do not have a sufficient available balance. We will consider transactions authorized and authentic if:

    1. The Card is presented to a contactless reader and accepted by it. You can perform 5 consecutive contactless transactions, after which any contactless transaction will be declined, and you will be asked to enter your PIN to authorize the transaction;
    2. The card PIN or any other personal security code is used;
    3. The card is used and you have authorized the transaction by signing the receipt;
    4. The details of the digital card have been used;
    5. A transaction has been authorized from the account management portal.

  2. Once you have authorized a transaction, you cannot withdraw your consent to the transaction.

  3. The card is a prepaid card, meaning the available balance will be reduced by the total amount of each transaction and authorization, plus any applicable taxes and fees, including additional ATM fees, if any. You must not use the card if the total deductible amount exceeds the available balance.

  4. The card can be used to make transactions in a currency other than Euro ("foreign currency transaction"), the amount deducted from your card will be converted into Euro on the day we receive details of that foreign currency transaction. We will use a rate set by Mastercard, which will be available every working day and changes to the exchange rate will take effect immediately. Exchange rates may fluctuate and they may change between the time a transaction is made and the time it is deducted from your available balance. You can find out the exchange rate applied to a transaction in your transaction history.

  5. For security reasons, merchants accepting the card are required to request authorization for all transactions you make. In some circumstances, merchants may require you to have an available balance higher than the transaction value you intend to make. You will only be charged for the actual and final value of the transaction you make. Merchants request this because they may need access to larger funds than you originally intended to spend. For example:

    1. Hotels, rental cars, and
    2. Online Merchants - some online merchant sites will send, during registration or at the time of payment, a payment authorization request to verify if funds are available. This will have a temporary impact on the available balance. Also, remember that many sites do not deduct payment until goods are shipped; take this into account when checking the available balance to ensure sufficient funds to cover all purchases.

  6. If a merchant agrees to refund a purchase made with the Card, the funds will be added to the Card's available balance when we receive the funds from the merchant.

    THE LIMITS OF USE OF YOUR CARD

  7. The card cannot be used in situations where it is not possible to obtain online authorization that you have sufficient balance for the transaction. For example, but not limited to: transactions on trains, boats and certain purchases on airplanes.

  8. The card should not be used as a form of identification.

  9. The Card must not be used for any illegal purpose or in any manner prohibited by law, nor for gambling, adult entertainment or near-cash transactions.

  10. We may ask you to return your Card at any time for good reason, in accordance with the provisions of paragraph 15 of this Agreement.

    EXPIRATION DATE

  11. The card's expiration date is printed on the front of the card. You will no longer be able to use your card once it expires. You can request a replacement card via the Account Management Portal (fees apply, see paragraph 12).

    3D SECURE

  12. 3D Secure is a payment authentication standard for Internet purchases that adds an extra layer of security when purchasing goods or services online from participating retailers. This is a form of strong customer authentication. To increase the security of online payments, you will increasingly need to use 3D Secure to confirm that it is really you when you make online payments.

  13. To use 3D Secure:

    • you must have access to the internet;
    • you must have a mobile phone;
    • we must have your correct mobile phone number;
    • your mobile phone must be able to receive text messages;
    • your mobile phone must have the application installed.

  14. It is important that you ensure that the personal information we hold about you (in particular your mobile telephone number) is up to date. You can do this through the app.

  15. When you make an online purchase for which authentication is required, you will be taken to a 3D Secure verification screen.

  16. You will be asked to enter a one-time passcode (passcode) sent to your mobile phone via text message (SMS) to complete your purchase or you may be asked to verify your identity using the app , after which you will be given an access code. You have a certain amount of time and a certain number of attempts to enter the passcode correctly. If you do not enter the access code correctly, you will not be able to complete your online purchase.

  17. The access code will only be valid for the online purchase for which you received it. You should never share a passcode with anyone or enter it anywhere other than the 3D Secure verification screen.

  18. We will consider any transaction authenticated using 3D Secure to have been authorized by you.

  19. We do not charge for the 3D Secure service

Certainly! Here's the Markdown code for the English translation of the section you provided:

7. USING YOUR ACCOUNT

  1. The account can be used for making both incoming and outgoing SEPA payments, each subject to the account limits.

    INCOMING SEPA PAYMENTS

  2. Subject to the limits stated in section 2, funds may be added to the account by receiving SEPA payments. Subject to section 7.4, we will credit the account upon receipt of the funds.

  3. We may not credit your account with a payment intended for your account if:

    1. the account has reached the maximum account balance or account limits;
    2. the account is inactive or blocked;
    3. the sender has provided incorrect/invalid account details for your account;
    4. we suspect fraudulent activity on your account; or
    5. doing so is prohibited by law.

  4. Funds may be returned to the sender without informing you if section 7.3 applies. Please note that this applies only to incoming SEPA payments to the IBAN.

    OUTGOING SEPA PAYMENTS

  5. To make a SEPA payment from your account, you must first set up the recipient as a new beneficiary. Setting up a new beneficiary requires you to go through certain security authorization steps on the account management portal.

  6. Once the security authorization steps have been successfully completed, a payment to that defined beneficiary can be made via the account management portal.

  7. It is your responsibility to ensure that the available balance is sufficient before sending a payment. If your account does not have a sufficient available balance, your payment will be rejected.

  8. If a payment is rejected by the receiving bank, a refund is automatically credited to your account.

    PAYMENT TIMELINES

  9. Any SEPA payment will be sent within one business day after the payment instruction.

  10. All incoming SEPA payments will be credited to your account within one business day of receiving the funds.

  11. We will only authorize a payment if it complies with your account limits and if the available balance is sufficient.

  12. The time of receipt of a transaction order is when we receive it. You cannot prevent a transaction after it has been transmitted to us and you have given your consent, or when you have consented to a pre-authorized payment.

PAYMENT AUTHORIZATION AND STOPPING PAYMENTS

  1. It is your responsibility to ensure that you provide correct account details and payment amount when making a payment or setting up a beneficiary. You are liable if you give us incorrect instructions or ask us by mistake to make the same payment more than once, but we will try to help you recover the money. We may not always be able to do so, but we will do our best. We will charge you fees for researching, recalling or cancelling a payment. If we cannot recover the money, you can ask for the relevant information we have about the transaction to help you recover the money. We will provide this information on written request from you, unless the law prevents us from doing so.

  2. You can authorize us to make a payment from your account via the account management portal by setting up electronic payments and giving us instructions through a third party, such as a payment initiation service provider. We will consider a payment authorized by you if:

    1. the transaction was authorized from the account management portal using the required login data and the beneficiary was approved; or
    2. a payment initiation service provider made a payment from your account.

  3. We may refuse to process a payment (without prior notice to you) if:

    1. the Account does not have a sufficient available balance to cover the payment; or
    2. the account is suspended or closed; or
    3. the account has reached its account limits; or
    4. we need to do so to comply with payment system rules; or
    5. we suspect fraudulent activity on your account or the payment is illegal or fraudulent; or
    6. we are concerned about fraud or unauthorized access to your account by a payment initiation service provider; or
    7. required to comply with any law.

  4. If we refuse to process the payment under 7.15:

    1. we will not be liable for any resulting losses and we will not be obliged to notify the recipient,
    2. you can check your account to ensure that the available balance is sufficient and/or the beneficiary details are correct, or you can ask us why we did not execute a payment by contacting customer service. Unless the law prevents us, we will explain why and also tell you what you can do to correct any error in the payment instruction.

  5. You may not be able to stop a payment once it has been authorized by you or a payment initiation service provider.

  6. If, for any reason, a payment is processed for an amount higher than the available balance in your account, you must repay us the amount of the difference between the total amount of the transaction and your available balance immediately upon receipt of an invoice from us. If you do not repay this amount immediately upon receipt of an invoice from us, we reserve the right to take all necessary actions, including legal action and/or account closure, to recover the amounts owed.

  7. The available balance on the account will not earn interest.

8. CHECKING YOUR ACCOUNT BALANCE

  1. You can check the available balance and transaction history on the account via the account management portal.

  2. We will make your monthly account statements available on the account management portal and send you an email to inform you of their availability.

9. YOUR RESPONSIBILITY AND AUTHORIZATIONS

  1. We may restrict or refuse to authorize any use of your account or cards issued under this agreement, including transactions in any legal jurisdiction, if the use of the card or account results or could result in a breach of this agreement or if we have reasonable grounds to suspect that you or a third party has committed or is about to commit illegal activities or other abuses related to the account or card.

  2. If applicable, any refusal to authorize a transaction by card will be communicated to you through the relevant merchant.

  3. You must keep your card secure. You must also keep secure all security information or identification information related to your card, account, and the account management portal.

  4. You will be liable for any unauthorized transactions resulting from the use of security information of a lost or stolen card or from the hijacking of the account or card if you do not:

    1. ensure the security of the card and/or card security devices and/or account, or
    2. inform us of the loss or theft of the card.

  5. You should never:

    1. allow another person to use your card, PIN, or account-related security information, or
    2. allow a third party other than an authorized third-party provider to use or access your account, or
    3. disclose or make available your account management portal credentials to a third party unless that third party is an authorized third-party provider and you intend to use their services; or
    4. write down the password(s), PIN, or any other card or account-related security information in a way that makes it possible for anyone else to recognize that information, or
    5. disclose your PIN or any card or account-related security information, or make it available to any other person, whether verbally or by entering it in a manner that allows others to observe it, or
    6. enter the PIN into any ATM that does not appear genuine, has been tampered with, has a suspicious device attached to it, or is operating suspiciously.

  6. You will be responsible for all transactions that you or a payment initiation service provider authorize.

  7. You will be responsible for any transactions resulting from fraudulent acts by you or from a deliberate or grossly negligent breach of this agreement. These transactions and any fees and charges related to these transactions will be deducted from the available balance.

  8. It is your responsibility to keep us informed of changes to any information, including email addresses and mobile phone numbers. If you do not, we may not be able to contact you about the account, including to provide you with refunds you may be entitled to or to inform you of changes to this agreement.

  9. You agree to indemnify us and hold us harmless, as well as our distributors, partners, agents, sponsors, and service providers and companies within their group, for the costs of any legal action taken to enforce this agreement and/or any breach of this agreement or fraudulent use of the card, account, account management portal login data, or PIN by you or with your authorization.

  10. The account management portal is supported only on devices whose operating system has not been modified, jailbroken, or configured to allow the installation of software from sources other than those approved by the Client (including, but not limited to, the Apple App Store and Google Play). Use of the account management portal on such a device is at your own risk, and we cannot be held responsible for any financial loss or loss of data or information.

10. LOST, STOLEN, OR DAMAGED CARDS

  1. In case of loss, theft, fraud, or any other risk of unauthorized use of the card or account, or if the card is damaged or malfunctioning, you must immediately block the card via the account management portal or contact customer service so that we can block the card and PIN.

  2. If you block the card or inform us, in accordance with this agreement, that your card has been lost or stolen, you will be liable for a maximum of €50 for any loss incurred before we are notified or the card is blocked.

  3. Provided that you have followed any of the steps in accordance with paragraph 11.1 and paragraph 11.4 does not apply, you will not be liable for losses occurring after the date on which you blocked the card or informed the service customer base. If there is an available balance on the Card, you can request a replacement Card via the Account Management Portal (fees apply, see paragraph 12).

  4. In the event that we have reason to believe that you have acted fraudulently or that you have acted with gross negligence or intentionally by failing to inform us or blocking the lost or stolen card or that you have not kept your card or security information secure or you have violated this agreement, you will be responsible for all losses.

Certainly! Here's the Markdown code for the English translation of sections 11 to 16:

11. FEES

  1. Your account is subject to the following fees. The basic fees detailed below relate to all basic services we provide as part of your account.

    Event Registration Fees Notes
    Basic Fees:
    Monthly subscription (Classic Account) €6 Charged on the monthly anniversary of the account
    Monthly subscription (Joint Account) €4 per co-account holder Charged on the monthly anniversary of the account
    Account opening Free
    - - :-
    Account closure Free
    Prepaid Mastercard Free Recycled wood or plastic
    Payments in Euros Free Unlimited
    Payments in foreign currencies Free Subject to Mastercard conversion rate
    Withdrawals at ATMs within the Eurozone 2 free per account/month €1/withdrawal from the 3rd withdrawal onwards per month
    International ATM withdrawal €2/withdrawal
    SEPA In Free
    SEPA out Free
    Access to impact dashboard Free
    Calculation of CO2 spending footprint Free
    Funding of an ecological project Free
    Non-Essential Fees:
    Card replacement €10 In case of theft, loss, or damage. Free at expiry date.
    Fees for irregular account use Up to €30 In case of proven attempt of fraud, money laundering, or use of the Account not in accordance with these General Terms

  2. We will deduct all due fees from the available balance. If there is no available balance, or if the fees exceed the available balance, we will send you an invoice and request immediate reimbursement upon receipt of the invoice. If you do not reimburse this amount immediately upon receipt of an invoice from us, we reserve the right to take all necessary measures, including legal action, to recover the amounts due.

12. UNAUTHORIZED AND INCORRECT TRANSACTIONS

  1. If there is reason to believe that a transaction on the account was not authorized by you or by a payment initiation service provider, or was incorrectly executed, you must notify us immediately via the account management portal, but in any case no later than 13 months after the date of the transaction concerned.

  2. If you report an unauthorized transaction:

    1. we will refund, no later than the end of the next working day, the unauthorized amount, including any fees, to the account in the situation in which it would have been if the unauthorized transaction had not occurred.
    2. we are not obligated to refund you for unauthorized amounts if we have reason to believe that you acted fraudulently, and we may notify the police or any other authority authorized by law. If we do not refund you by the end of the next working day but subsequently confirm that the transaction was unauthorized, we will immediately refund the unauthorized amounts to you.
    3. we will have no further liability to you once we have refunded the unauthorized amounts. If we later discover that you were not entitled to a refund, we will treat the refund as an error and may reapply the transaction, including fees, to your account.

  3. You will be responsible for all unauthorized transactions made from your account if you have acted fraudulently or if, deliberately or with gross negligence, you have not ensured the security of your card, card security information, or account management portal login information in accordance with this agreement, or if you have failed to inform us without undue delay when you learned that your card, card security related to your card, or account management portal login information has been lost or stolen.

  4. You will not be responsible for unauthorized transactions made from your account after you have informed us that your card, card security, or account management portal login information has been lost, stolen, or compromised.

  5. If you inform us that a transaction has been incorrectly executed on your account, after you have informed us, we will immediately refund your account with sufficient funds, including any fees, to restore your account to the same position as if the incorrect transaction had not been made. However, this will not apply if:

    1. you fail to inform us of the incorrect payment within a reasonable time and, in any case, within 13 months of the date on which the transaction occurred;
    2. the payment instructions you provided to us were incorrect. If so, we will make reasonable efforts to recover your money if the payment has gone missing, but we may charge you fees to cover our costs in this regard. We will inform you of the amount of these fees before commencing the recovery process. If we are unable to recover the funds, you may request the relevant information we have regarding the transaction to assist you in recovering the payment amount. For legal reasons, we are required to provide this information upon receipt of a written request, unless prohibited by law.
    3. we can demonstrate that the payment was actually received by the other bank (in which case it will be responsible).

  6. If funds are credited to your account in error, we may withdraw those funds from your account and/or block them so they cannot be spent:

    1. We do not need to tell you before taking back the money or placing it on hold.
    2. If funds are credited to your account in error, we are required to provide sufficient details about you and the incorrect payment to the bank or institution that sent the payment to allow them to recover the funds.

  7. When you have agreed that another person can make a payment to the account (e.g., if you have given your card details to a retailer to make a payment to rent a car or book a hotel room), you can ask us to refund a payment if all of the following conditions are met:

    1. the authorization given did not specify the exact amount to be paid;
    2. the amount debited from your account was higher than you could reasonably have expected to pay, given the circumstances, including previous spending habits; and
    3. you request the refund within eight weeks of the date on which the payment was debited from your account.

  8. We may ask you for information for verification purposes.

  9. If you ask us for a refund under paragraph 12.7, within 10 working days of receiving your request (or if we request additional information under paragraph 12.8, within 10 working days of receiving that information), we will perform one of the following operations:

    1. refund the full payment; or
    2. explain to you the reasons why we do not accept the refund.

  10. You will not be entitled to a refund under paragraph 12.7 if:

    1. you have given us your agreement for the payment to be made; and
    2. if applicable, we (or the person or merchant you agreed to pay) have provided you with information about the payment in question at least four weeks before the payment due date.
    3. if the payment in question was higher than what you reasonably expected to pay due to a change in the exchange rate of a currency.

13. VARIATION

  1. We may amend this agreement, including fees and limits, by giving you at least two months' notice by email (provided that you have provided us with an up-to-date email address) and we will ensure that the most recent version is always available on the account management portal.
  2. If you do not agree with the changes made to the agreement, you may at any time during the two-month notice period terminate your agreement and close your account in accordance with paragraph 9.2 at that time, without charge. However, if you do not terminate during this period, you will be deemed to have accepted them and the changes will apply to you.
  3. In some cases, we may make changes to this agreement without having to inform you in advance. These are changes you would likely expect due to the nature of the product or service, or changes that will not bother you because they are favorable to you. We are not required to inform you personally in advance when any of the following events occur:
    1. If the change is in your favor, if we reduce your fees, if we make this agreement fairer for you, or if we introduce a new service or feature that you can benefit from.
    2. We make a change because a change in the law or regulation requires us to do so by a certain date and we do not have time to inform you.
  4. If any part of this agreement is inconsistent with a regulatory requirement, we will not rely on that part but will treat it as if it accurately reflected the relevant regulatory requirement. If we need to make operational changes before we can fully comply with the new regulatory requirement, we will make those changes as soon as reasonably possible. We will update our Agreement to reflect new regulatory requirements at their next reprint.

14. CANCELLATION OF YOUR ACCOUNT

  1. You may cancel your account and cards before they are activated, and up to 14 calendar days after the activation date ("cancellation period"), via the account management portal or by contacting customer service.

Certainly! Here is the Markdown code for the English translation of the section you provided:

15. TERMINATION OR SUSPENSION

  1. We may terminate this Agreement at any time:
    1. if we give you two months' notice and reimburse the available balance without charge, or
    2. with immediate effect if you have breached this Agreement, or if we have reason to believe that you have used or intend to use the account or card in a grossly negligent manner or for fraudulent or illegal purposes, or if we are no longer able to process your transactions due to the action of third parties.
  2. We may suspend or terminate your account or cards at any time with immediate effect (and until you have remedied your default or the agreement is terminated) if:
    1. we discover that any of the information provided to us when applying for your account or purchasing the card was incorrect; or
    2. we deem it necessary for security reasons; or
    3. if we suspect or prevent unauthorized or fraudulent use of the account or card; or
    4. if you have reached your limits; or
    5. any legal obligation requires us to do so; or
    6. you have breached this Agreement or we have reason to believe that you have used, or intend to use, your account or cards or the account management portal password or PIN in a manifestly negligent manner or for fraudulent or illegal purposes, or if we are unable to process any transactions due to the action of third parties.
  3. In the event of suspension or termination of your account or cards, if possible, we will notify you in advance; otherwise, we will notify you immediately thereafter (to the extent permitted by law). We may notify any party involved in the transaction if a suspension has occurred.
  4. If additional charges are incurred on your account as a result of termination by you or us, then, subject to this Agreement, you shall reimburse us for any amounts relating to a withdrawal or fees and/or charges validly applied before or after termination. We will send you an invoice and request immediate repayment. If you do not repay this amount immediately after receiving an invoice from us, we reserve the right to take all necessary steps, including legal action, to recover the amounts due.
  5. You may terminate your account and card at any time after the cancellation period by contacting customer service and requesting reimbursement of your balance.
  6. You may redeem funds as long as:
    1. we believe you have not acted fraudulently; and
    2. no law, regulation, court decision, instruction, or directive from a competent authority or regulator prohibits us from doing so.
  7. Subject to section 15.8, once the available balance is reimbursed and the account closed, your agreement will terminate. However, if section 15.8 applies to your account, it will remain active and your agreement will continue to apply to you until there is no money left in your account.
  8. If we find that withdrawals, fees, or additional charges have been incurred on your account following the processing of your redemption funds, we will send you a detailed invoice and request immediate repayment upon receipt of the invoice. If you do not repay this amount immediately after receiving an invoice from us, we reserve the right to take all necessary steps, including legal action, to recover the amounts due.
  9. Any available balance remaining in the account after termination will remain yours. You may redeem your available balance at any time by contacting customer service. You will no longer have access to your Account after termination. Inactivity fees may be charged each month if there is an available balance on the account 12 months after termination.

16. OUR LIABILITY

  1. PPS EU's liability under this agreement (whether contractual, tortious, breach of statutory duty, or otherwise) is subject to the following exclusions and limitations:
    1. we shall not be liable for any failure resulting directly or indirectly from a cause beyond our control, including, but not limited to, insufficient funds and/or failure of ATM services, maximum withdrawal limits set by ATM operators, and failure of data processing systems;
    2. we shall not be liable for any loss of profits, loss of business, or any indirect, consequential, special, or punitive damages;
    3. if the card is defective due to our fault, our liability is limited to replacement of the card or, at our option, reimbursement of the available balance;
    4. if amounts are incorrectly deducted from the available balance due to our fault, our liability is limited to payment of an equivalent amount;
    5. in the unlikely event that amounts are deducted from the available balance but you did not authorize such deduction in accordance with this agreement, our liability shall be as defined in paragraph 13; and
    6. in all other circumstances of our default, our liability shall be limited to redemption of the available balance.
  2. Nothing in this agreement excludes or limits our liability in case of death or personal injury resulting from our negligence or fraud.
  3. To the extent permitted by law, all implied conditions or warranties are expressly excluded.
  4. The above exclusions and limitations in this paragraph apply to any liability of our affiliates such as Mastercard, and other providers, contractors, agents, or distributors and their respective affiliates (if any), to you, arising under this agreement.
  5. In the event of suspected or actual fraud or security threat to your card or account, we may use SMS, phone, mail, email, or another secure procedure to contact you. We may ask you to verify your identity or that of any additional cardholder for security purposes.

17. YOUR INFORMATION

  1. You may provide us with information from time to time in connection with your account. Some information will be necessary for us to provide you with the account and services under this agreement. You must update any changes to the information via the account management portal. For verification and security purposes, such as the application of strong customer authentication measures, we are required to collect certain personal information about you, including your mobile phone number. We will transmit this data to our third-party service providers if necessary for the administration of strong customer authentication measures. Both the customer and PPS EU are data controllers regarding our responsibilities in providing the services under this agreement and will use your personal data solely for this purpose. Please refer to the privacy policy published at https://green-got.com/privacy-policy for full details on the personal data that PPS EU and Green-Got hold, how we will use it, and how we will keep it secure.
  2. To make a payment, we may transfer your information/data to any payment service provider used to execute your payment instruction. By making a payment instruction, you acknowledge this transfer of your information. We will contact you if we need further information related to such payment. If you wish to obtain information on the payment service providers used in connection with payments, you may contact customer service. We may also transfer your information outside the European Union and EEA to enable card use during travel or as required by law.
  3. If you authorize or consent to an authorized third-party provider accessing your account to provide its services, you should be aware that we have no control over how an authorized third-party provider will use your information and we will not be responsible for any loss of information after an authorized third-party provider has accessed your information.

18. COMPLAINTS PROCEDURE

  1. Complaints regarding any aspect of the service provided can be sent to customer service.
  2. All complaints will be subject to our complaints handling procedure. We will provide you with a copy of the complaints procedure upon request, and if we receive a complaint from you, a copy of the complaints procedure will automatically be sent to you by mail or email.
  3. If we fail to resolve the complaint to your satisfaction, you may refer it to Ombudsfin whose address is Porte Nord II, Boulevard du Roi Albert II, no 8, bte. 2, 1000, Brussels. Details of the service offered by Ombudsfin are available on the website <www.ombudsfin.be>.

19. GENERAL TERMS

  1. Any delay or failure on our part to exercise any right or remedy under this Agreement shall not be construed as a waiver of such right or remedy, nor shall it prevent its exercise at any later time.
  2. If any provision of this Agreement is found to be unenforceable or illegal, the other provisions shall remain in full force and effect.
  3. You may not assign or transfer any of your rights and/or benefits under this Agreement, and you will be the sole party to the contract between us. You shall remain liable until all Accounts and/or Cards issued to you have been terminated and all sums due under this Agreement have been fully paid by you. We may assign our rights and benefits at any time without prior written notice to you. We may subcontract any of our obligations under this Agreement.
  4. No third party who is not a party to this Agreement has the right to enforce any provisions of this Agreement, except that Mastercard and their respective affiliates may enforce any provision of this Agreement that confers a benefit or right upon them, and any person specified in paragraph 16.4 may enforce paragraph 16.
  5. This agreement contains the information required under Book VII, Title 3, Chapter 2 of the Economic Law Code, and you may obtain a copy of this agreement at any time by visiting the account management portal.
  6. This Agreement is governed by Belgian law, and you agree to the exclusive jurisdiction of the courts of Belgium. This provision is for your benefit and does not limit the right to bring proceedings in the courts designated under Article 624, 1°, 2°, and 4° of the Belgian Judicial Code.
  7. The Belgian deposit guarantee system does not apply to this account and card. No other compensation scheme exists to cover losses claimed under the Account. In the event that we become insolvent, your funds are protected under Directive 2009/110/EC of the European Parliament and of the Council and the Belgian Act of 11 March 2018 on the legal status and supervision of payment institutions and electronic money institutions, which aim to ensure the security of funds held in electronic money accounts such as your Account.

20. CONTACT CUSTOMER SERVICE

  1. If you have a question regarding the card, you can contact customer service by writing to customer service at contact@green-got.com.
  2. A lost or stolen card service is also available 24 hours a day via the account management portal.

21. Annex

  1. Unauthorized Citizenship Countries: Ethiopia, Iraq, Serbia, Sri Lanka, Syria, Trinidad and Tobago, Tunisia, Vanuatu, Yemen, Afghanistan, Bosnia and Herzegovina, Laos, Guyana, Uganda, and the United States.